Researchers James Oldroyd, Kristina McElheran and David Elkington tracked 1.25 million sales leads at 42 U.S. companies.
Read the article →- How to Get Your Business Cited by ChatGPT, Google AI Overviews and Perplexity
- Why Most Company Blogs Get Ignored by Google and AI, and What to Publish Instead
- Zero-Click Search: What It Means for Your Marketing Budget
- One Marketing Push a Month: Why Small and Mid-Size Companies Should Stop Running Every Channel at Once
- Speed to Lead: Why the First Hour Decides the Deal
- Cold Email Rules for 2026: How to Reach New Customers Without Burning Your Domain
- The Backup Vendor Pitch: How to Win Accounts That Already Have a Provider
- AI Sales Agents vs. Human Sellers: What to Automate in B2B Sales and What to Keep
- Online Reviews in 2026: How to Build a Review System That Doesn’t Stall
- Why AI Customer Service Projects Fail, and the Handoff Rule That Fixes Them
- Customer Retention for Local Service Businesses: The Follow-Up System That Brings Customers Back
- Trust Signals for Service Businesses: How to Show Customers You’re Licensed, Screened and Reliable
- Website Audit Checklist for AI Search: 12 Checks to Run Before You Spend on Ads
- Schema Markup Explained for Business Owners: What It Is, Which Types Matter and What It Won’t Do
- Website Speed Reports: How to Read One Without Getting Fooled
- Readable by People, Quotable by AI: How to Write FAQs and Alt Text That Earn Citations
Straight answers for growing companies.
Marketing, sales, service and websites, written for owners and operators who want what works.
- 16 articles
- Marketing · Sales · Service · Website
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Cover storyMarketing
How to Get Your Business Cited by ChatGPT, Google AI Overviews and Perplexity
Google says there is no special trick to show up in AI answers. Here is what the research says AI tools actually pick, and a seven-point checklist for your own pages.
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How to Get Your Business Cited by ChatGPT, Google AI Overviews and Perplexity
Google says there is no special trick to show up in AI answers. Here is what the research says AI tools actually pick, and a seven-point checklist for your own pages.
Read the article →Why Most Company Blogs Get Ignored by Google and AI, and What to Publish Instead
Ahrefs found 96.55% of pages get no traffic from Google. Here is why most company blogs end up there, and what to publish instead.
Read the article →Zero-Click Search: What It Means for Your Marketing Budget
Most Google searches now end without a click to any website. Here is what the data says and where a local business should move its budget.
Read the article →One Marketing Push a Month: Why Small and Mid-Size Companies Should Stop Running Every Channel at Once
Running ads, email and social all at once splits a small budget too thin to learn anything. Here is a simpler plan: a steady base, plus one extra push each month.
Read the article →Speed to Lead: Why the First Hour Decides the Deal
A Harvard Business Review study of 2,241 companies found that answering a web lead within an hour made a company nearly seven times as likely to qualify it. Here is how to check and fix your own response time.
Read the article →Cold Email Rules for 2026: How to Reach New Customers Without Burning Your Domain
Gmail’s sender rules and the CAN-SPAM Act set the limits for business email. Here is what they require and how to send outreach that stays out of spam.
Read the article →The Backup Vendor Pitch: How to Win Accounts That Already Have a Provider
Most good accounts already have a vendor they like. Asking them to switch rarely works. Asking to be their backup often does. Here is how to write that pitch.
Read the article →AI Sales Agents vs. Human Sellers: What to Automate in B2B Sales and What to Keep
Gartner predicts more than 40% of AI agent projects will be canceled by the end of 2027. Here is where AI helps in sales, and where a person should stay in charge.
Read the article →Online Reviews in 2026: How to Build a Review System That Doesn’t Stall
74% of consumers only care about reviews from the last three months. Here is what buyers look for in reviews now, the rules you can’t break, and a simple system to keep them coming.
Read the article →Why AI Customer Service Projects Fail, and the Handoff Rule That Fixes Them
Gartner found only 14% of customer service issues are fully resolved in self-service, and 64% of customers would rather companies not use AI for service. Here is the handoff rule that keeps AI from costing you customers.
Read the article →Customer Retention for Local Service Businesses: The Follow-Up System That Brings Customers Back
Research from Bain & Company found that raising customer retention by 5% raises profits by 25% to 95%. Here is a simple follow-up system that turns one-time jobs into repeat customers.
Read the article →Trust Signals for Service Businesses: How to Show Customers You’re Licensed, Screened and Reliable
Customers can’t see your hiring standards unless you show them. Here is how to turn licensing, background checks and professionalism into proof buyers and AI tools can find.
Read the article →Website Audit Checklist for AI Search: 12 Checks to Run Before You Spend on Ads
Speed scores don’t tell you whether customers, Google and AI tools can find and trust your site. Here are 12 checks to run first, each tied to what Google itself says.
Read the article →Schema Markup Explained for Business Owners: What It Is, Which Types Matter and What It Won’t Do
Schema markup is hidden code that tells Google your business name, address, hours and services. Here is which types matter for a local business, and what schema can’t do.
Read the article →Website Speed Reports: How to Read One Without Getting Fooled
Run the same speed test twice and you’ll get two different scores. Here is what Google says those scores mean, which three numbers matter, and what to fix first.
Read the article →Readable by People, Quotable by AI: How to Write FAQs and Alt Text That Earn Citations
More than half of the top million home pages are missing image alt text. Here is how to write alt text and FAQs that help customers, search engines and AI tools.
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BrightLocal's 2026 Local Consumer Review Survey: 74% of consumers only care about reviews from the last three months 47% won't use a business with fewer than 20 reviews 31% will only use a business rated 4.5 stars or higher 80%…
Read the article →SparkToro's 2024 study: 58.5% of U.S. Google searches ended with zero clicks. Pew Research Center: when an AI summary appeared, users clicked a regular result on 8% of visits. Without one, 15%.
Read the article →From the DTX content calendar. Dates are scheduled post dates.
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