DTXDTX DigitalOct 20 · Speed to leadLinkedIn
The first hour decides the deal.Researchers James Oldroyd, Kristina McElheran and David Elkington tracked 1.25 million sales leads at 42 U.S. companies.
Read the article → DTXDTX DigitalOct 22 · Online reviewsLinkedIn
Old reviews don't sell.BrightLocal's 2026 Local Consumer Review Survey: 74% of consumers only care about reviews from the last three months 47% won't use a business with fewer than 20 reviews 31% will only use a business rated 4.5 stars or higher 80%…
Read the article → DTXDTX DigitalNov 17 · Customer retentionLinkedIn
Most customers don't leave over bad work. They forget your name.Research by Frederick Reichheld of Bain & Company, cited in Harvard Business Review: increasing customer retention rates by 5% increases profits by 25% to 95%.
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